Terms & Conditions

TERMS & CONDITIONS

 By trading on this site, you automatically agree to the below mentioned conditions.  We therefore advice you to read through all of the below mentioned terms and conditions before you buy from www.trinetuxenjewelry.com

 

PRIVACY POLICY

 Trine Tuxen Jewelry is subject to the Danish Personal Data Act, and thus the new General Data Protection Regulation (GDPR) which takes effect on May 25, 2018. Any processing of personal data and personally sensitive data is subject to the new rules. According to the new rules, Trine Tuxen Jewelry is to be the data controller for the information that is registered about customers and visitors of www.trinetuxenjewelry.com. Trine Tuxen Jewelry collects information about you when you sign up to receive our newsletter, when you move around our website (read cookies) or when you purchase jewelry using the webshop (name, address, telephone number and e-mail address are collected in order to execute the order).

It is important that your personal information is processed and stored confidentially. Access to the registered personal data is limited to trusted employees and collaborators according to the regulatory rules of contract between the data controller and data processor.

Despite the increased control and security provided by Trine Tuxen Jewelry regarding the collection and processing of personal data, full security cannot be guaranteed for data transfer via the Internet. When data is sent and stored electronically, there will always be a risk for a third party unjustly forcing access to protected data before it reaches our servers. So, while Trine Tuxen Jewelry tries to protect your data in the best way possible, we cannot guarantee the security of the actual transfer. You send your data at your own risk. 

 

REFUND

You are always entitled to an exchange and/or refund within 14 days from date of receipt. Goods should be returned in their original packaging. They are to be unused other than for the purpose of trying on for fit. If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return. We only credit the credit card which was used  for the purchase. You are responsible for the return expenses as well as delivery expenses when shopping at www.trinetuxenjewelry.com 

Regarding Christmas presents bought from december 1st, we offer to exchange and return until January 16th 2018. Please note that Trine Tuxen Jewelry must have received the package by January 16th 2018. 

The return of the products has to be addressed to Trine Tuxen, Birkegade 1, 5. 2200 Copenhagen N, Denmark.

Trine Tuxen Jewelry will not compensate for returned packages lost in the return shipping - therefor we recommend an insured shipping method with a tracking number. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after Trine Tuxen Jewelry receives the returned products. Note that delivery expenses will not be refunded. 

If you wish to exchange your product, please note that you will have to return the product and place a new order. 

 

SHIPPING

Your purchased item(s) will be shipped with Link Logistics as soon as possible. You will receive your parcel within 4-8 days after you have placed the order. Orders within Denmark will be shipped to your nearest package shop.  Orders outside Denmark will be delivered to your address. When placing your order, Trine Tuxen Jewelry will send you an order confirmation, and you will receive your tracking number, from our shipping company, when your order has been shipped. Trine Tuxen Jewelry ship twice a week.

 

Prices on shipping: 

FREE SHIPPING in Denmark on purchases above 1.500 DKK

Denmark 80 DKK // 12 EUR

EU 150 DKK // 20 EUR

Rest of the World 200 DKK // 27 EUR

 

WARRANTY

The warranty period runs for 24 months following the date of purchase. The conditions for any warranty are instructed by the Danish Sales of Goods act. 


CURRENCY

Trine Tuxen Jewelry cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR into any other currency.

  

PURCHASE OF GOODS

In connection with the purchase of goods from Trine Tuxen Jewelry you must fill in your personal information such as name, address and payment information. Once your order is complete, you will receive a confirmation of your order by e-mail.

If you have any additional questions regarding the purchase of goods from Trine Tuxen Jewelry please contact us by mail to: customercare@trinetuxenjewelry.com

 

DISCLAIMER

Trine Tuxen Jewelry have the ambition that the website is always up and running, however we cannot guarantee this. Trine Tuxen Jewelry can not guarantee that all jewelry are available, at the time you place your order. If the jewelry is no longer available, you’ll be contacted by email shortly after your order.

We cannot guarantee that colours  on the website will be true to life. This depends partly on the colour settings of your computer and monitor.

Trine Tuxen Jewelry cannot be held responsible for any such discrepancy.

  

PAYMENT

When placing an order you undertake that all details you provide to us are true and accurate, that you are over 18 years and are an authorized user of the credit card or debit card used for the transaction, and that there are sufficient funds to cover the cost of the goods.

Trine Tuxen Jewelry accepts following credit cards:

Visa/Dankort, Visa/Electron, Maestro and Mastercard. 

 

The amount for the transaction will be deducted from your account, when the purchased item(s) leaves our stock.

 

DUTY AND VAT

Are you ordering from an EU country you will have to pay Danish VAT but no duty under the rules of free movement of goods.  Are you ordering from a country outside the EU you will not have to pay the Danish VAT, but you may have to pay additional tax and/or duties in the country of destination. Trine Tuxen Jewelry cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the customer. The same applies for returned products. Please contact your local customs offices if you would like to seek more information regarding taxes and duties. Please note that this may delay delivery because of the goods being held up in customs.

  

COPYRIGHT

All content included in this website, such as text graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software is the exclusive property of Trine Tuxen Jewelry.

Copying or other use of the content on the website of Trine Tuxen Jewelry shall be solely at the written permission of Trine Tuxen Jewelry. Unauthorized use of the content of the www.trinetuxenjewelry.com website will lead to prosecution. 

 

COOKIES

A cookie is a small text file that registers and saves your behaviour while using this website and saves your information as an individual.

We use cookies for:

- Improving the usability of the website

- Analysing the use of our website and collecting statistics about visitors

- Administrating the website and making it possible to use functions necessary for e-commerce

 

When you use this website, you give consent to our use of cookies.

 

CONTACT INFORMATION

If you have any questions please contact the customer service at customercare@trinetuxenjewelry.com