Return & Exchange

RETURN

You are always entitled to an exchange or refund within 14 days from date of receipt. Goods should be returned in their original packaging. They are to be unused other than for the purpose of trying on for fit. If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return. 

We process the refund to the credit card which was used for the purchase.

You are responsible for the return expenses as well as delivery expenses when shopping at www.trinetuxenjewelry.com 

All online orders have to be returned to our Flagship Store:

Trine Tuxen Jewelry
Gammel Kongevej 82
1850 Frederiksberg
Denmark

Trine Tuxen Jewelry will not compensate for returned packages lost in the return shipping - we therefore recommend an insured shipping method with a tracking number. We can recommend GLS inside Denmark and DHL, UPS outside Denmark. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after Trine Tuxen Jewelry receives the returned products. Note that delivery expenses will not be refunded. 

RETURN IN STORE

You are always entitled to an exchange or return within 14 days from date of purchase. When returning an order bought in one of our physical stores, a gift card will be issued. We do not issue a refund on items bought at our physical stores.. Goods should be returned in their original packaging.  They are to be unused other than for the purpose of trying on for fit. If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return. 

EXCHANGE

If you wish to exchange your item to a different size, please return the item(s) alongside with the filled out returform, we have provided you. Please make sure to place the jewelry in the sealed plastic bag, you’ll find this underneath the foam insert.

This only applies for customers in Denmark. For customers outside Denmark, please return as above and note that you need to place a new order for the desired size.

If you want to exchange to another product, please note that you will have to return the product and place a new order on the website.

All orders online orders have to be returned to our Flagship Store

Trine Tuxen Jewelry
Gammel Kongevej 82
1850 Frederiksberg

Denmark

If you choose to send your order to us for an exchange/refund please use same address as above. We highly recommend that you use GLS, please remember to send directly to the store and not to a package shop. Remember to receive a receipt with your tracking number. 

Here you can exchange your item or when ordered online receive a refund.