TERMS & CONDITIONS
TERMS & CONDITIONS
By trading on this site, you automatically agree to the below mentioned conditions. We therefore advice you to read through all of the below mentioned terms and conditions before you buy from www.trinetuxenjewelry.com
PRIVACY POLICY
Read our Privacy Policy
ORDERING
After placing your order, you will receive an order confirmation email which confirms the order and contains order details.
We accept the order either by shipping the products to the address provided by you, by shipping the products to the nearest package shop or by confirming the order with an email. Or if you chose delivery to your door, this is only inside Denmark. Please note you have to be at home, or else the your package will end up at a package shop. Please note the prices are different on the two delivery methods. The payment will be collected after the order has been shipped.
An order placed on a Danish public holiday or during the weekend will be processed on the following business day.
WARRANTY
The warranty period runs for 24 months following the date of purchase. The conditions for any warranty are instructed by the Danish Sales of Goods act.
The warranty does not cover chain breakage and fading and/or wear of the gold plating.
PRE-ORDER
When purchasing items on pre-order, you will be required to pay full amount 100% upfront, when you place your order. Including shipping fee and taxes.
The amount will charged between 1-5 business days after you have placed the order.
Expected delivery date will be approximately 2-3 months (for more specific details, please see your order confirmation or receipt). You will receive an email when your item(s) are being shipped or ready for pick-up. The estimated delivery date will be noted on the product page.
You are entitled to full return and refund rights with your pre-ordered item(s). You can return or receive a full refund on your pre-ordered item(s), 14 days after you have recieved your item(s).
SHIPPING
Orders placed on Fridays before 3 pm CET, will be shipped out the same day. Orders placed thereafter will be processed the following Tuesday, since we are closed every Monday. Please note that in the month of December, which is our busiest time of year, we can’t guarantee this service, but we’ll do our very best in order to ship as soon as possible.
Orders within Denmark will be shipped to your nearest package shop or to your home address. Orders in the EU will be shipped to your nearest package shop. Orders to the rest of the world will be delivered to your home address.
Orders will be shipped in order of the placement date.
Please be aware of the Danish public holidays.
We ship worldwide.
Click here for shipping rates.
You are responsible for any expenses (VAT, customs, handling fees etc.) associated with sending packages to or receiving packages from Trine Tuxen Jewelry - unless otherwise specified on the website or at checkout.
PICK UP IN STORE
We offer pick-up service at our Flagship Store, simply choose pick-up as delivery method in check out when placing your order. We will handle your order and you will receive a separate e-mail, when your order is ready for pick-up.
We encourage you to choose pick-up at our Flagship Store at Gl. Kongevej 82, 1850 Frederiksberg, if you in the Copenhagen area. It's the smallest actions that count in order to think and act more sustainable.
REFUND / EXCHANGE · WEBSHOP ONLY
You are always entitled to an exchange and/or refund within 14 days from date of receipt. Goods should be returned in their original packaging. They are to be unused other than for the purpose of trying on for fit. If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return.
If you wish to exchange your item to a different size, please return the item(s) alongside with the filled out return sheet, we have provided you. Please make sure to place the jewelry in the sealed plastic bag, you’ll find this underneath the foam insert. This only apply for customers in Denmark. For customers outside Denmark, please return as above and note that you need to place a new order for the desired size.
If you want to exchange to another product, please note that you will have to return the product and place a new order on the item(s) you wish.
All of our beauty products, such as Monk Oil Skin Potions and Essential Faith Oil, are sealed when packed and have to be returned in the same condition to be eligible for a refund or exchange. We cannot accept a return and offer a refund or exchange, if the seal has been broken or if the product shows signs of usage.
We only credit the credit card which was used for the purchase. You are responsible for the return expenses as well as delivery expenses when shopping at www.trinetuxenjewelry.com
The return of the products has to be addressed to Trine Tuxen Jewelry, Gammel Kongevej 82, 1850 Frederiksberg, Denmark.
Note that our envelope can be re-used for the return, just make sure to seal it well.
Trine Tuxen Jewelry will not compensate for returned packages lost in the return shipping - therefor we recommend an insured shipping method with a tracking number. We can recommend GLS inside Denmark and DHL, UPS outside Denmark. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after Trine Tuxen Jewelry receives the returned products. Note that delivery expenses will not be refunded.
You are responsible for any expenses (VAT, customs, handling fees etc.) associated with the return of the package. The amount will either be deducted at the back transfer or we will send you an invoice on the amount of the expense if the invoice to us is delayed by customs.
If you have any questions exchanging a product, please do not hesitate to contact our customer service team · customercare@trinetuxenjewelry.com
REFUND / EXCHANGE · TRINE TUXEN STORES ONLY
Items bought in the Trine Tuxen Jewelry Flagship store at Gammel Kongevej 82 and Trine Tuxen Jewelry and Lifestyle store at Elmegade 5, are non-refundable. You can exchange your item(s) within 7 days from the date of purchase. They are to be unused other than for the purpose of trying on for fit. If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise an exchange.
To exercise an exchange you'll need to show a valid receipt.
Christmas present bought in our Flagship store and Elmegade store are also eligible for our extended Christmas - until January 16th, 2024. But you can only exchange the items in their original unused condition for a new item or a giftcard - the items are non-refundable.
STOCK SALE
All jewelry bought at our physical stock sale cannot be exchanged and/or returned and the right to complain is waived. Please note that the jewelry bought both at our physical and online stock sale has been displayed and can therefore have signs of scratches and wear.
You are entitled to full return and refund rights with your jewelry bought at our online stock sale. You can return and exchange your online stock sale order within 14 days of purchase.
CURRENCY
Trine Tuxen Jewelry cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the DKK into any other currency.
PURCHASE OF GOODS
In connection with the purchase of goods from Trine Tuxen Jewelry you must fill in your personal information such as name, address and payment information.
Please note the importance of the correct information, since our shipping company will need this to get in contact. Once your order is complete, you will receive a confirmation of your order by e-mail.
If you have any additional questions regarding the purchase of goods from Trine Tuxen Jewelry please contact us by mail to: customercare@trinetuxenjewelry.com
DISCLAIMER
Trine Tuxen Jewelry have the ambition that the website is always up and running, however we cannot guarantee this. Trine Tuxen Jewelry can not guarantee that all jewelry are available, at the time you place your order. If the jewelry is no longer available, you’ll be contacted by email shortly after your order.
We cannot guarantee that colours on the website will be true to life. This depends partly on the colour settings of your computer and monitor.
Trine Tuxen Jewelry cannot be held responsible for any such discrepancy.
PAYMENT
When placing an order you undertake that all details you provide to us are true and accurate, that you are over 18 years and are an authorized user of the credit card or debit card used for the transaction, and that there are sufficient funds to cover the cost of the goods.
Trine Tuxen Jewelry use Shopify Pay to process any payments. The following payment methods are accepted:
- Credit cards (Visa/Dankort, Visa/Electron, Maestro and Mastercard)
- PayPal
- Mobilepay
The amount for the transaction will be deducted from your account, when the purchased item(s) leaves our stock.
DUTY AND VAT
Are you ordering from an EU country you will have to pay Danish VAT but no duty under the rules of free movement of goods. Are you ordering on the website from a country outside the EU you will not have to pay the Danish VAT, the VAT will be deducted at checkout. You may have to pay additional tax and/or duties in the country of destination. Please note that all shipping agents charge a handling fee for the clearance.
We cannot offer a VAT refund on purchases made in the Flagship store at Gammel Kongevej 82, 1850 Frederiksberg, if you are a resident outside the EU.
Trine Tuxen Jewelry cannot be held responsible for any possible duties and taxes and any handling fees which may be applied by customs in the country where the delivery is made. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the customer. The same applies for returned products. In case you return a product and VAT, customs or any other fee such as but not limited to handling fees will be applied the return, the amount will be deducted the amount credited. Please contact your local customs offices if you would like to seek more information regarding taxes and duties. Please note that this may delay delivery because of the goods being held up in customs.
COPYRIGHT
All content included in this website, such as text graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software is the exclusive property of Trine Tuxen Jewelry.
Copying or other use of the content on the website of Trine Tuxen Jewelry shall be solely at the written permission of Trine Tuxen Jewelry. Unauthorized use of the content of the www.trinetuxenjewelry.com website will lead to prosecution.
CONTACT INFORMATION
If you have any questions please contact the customer service at customercare@trinetuxenjewelry.com